Subscriptions FAQ
If you have any additional questions about Subscriptions, please contact us at interscoperecords@umgstores.com.
How much does a Subscription cost?
The cost of a Subscription is dependent on the Subscription billing plan chosen at checkout. All pricing includes the cost of shipping within the United States. Taxes are not included in the plan pricing.
Available Plans:
- Monthly: $48 billed monthly.
- 3 Months: $135 billed every 3 months.
- Equates to $45 a month. Save $36 per year.
- 6 Months: $258 billed every 6 months.
- Equates to $43 a month. Save $60 per year.
- 12 Months: $480 billed every 12 months.
- Equates to $40 a month. Save $96 per year.
All subscription plans ship monthly.
When will I be charged for a subscription?
Initial Subscription purchases are charged on the date of purchase.
After your initial Subscription purchase, your order will be automatically renewed and charged on the first of the month at the beginning of your selected Subscription plan. Subscription renewals are billed at approximately 12AM Eastern Standard Time on the billing date.
If you have chosen a 3-, 6-, or 12-month Subscription plan, you will receive an order confirmation on the 1st of the month at 12AM EST for that month’s product. If that order is not your expected bill date, the order amount will be $0 and you will not be charged.
For example, if you select a 3-month subscription plan on January 1, your next automatic payment will occur on April 1 for the cost of the Subscription with your April order. Orders in February and March will be $0.
You can always review your next upcoming billing date on your Subscription Details page by clicking Account / Subscriptions / Manage.
When will I receive my subscription order each month?
All Subscription products are delivered monthly, regardless of selected Subscription plan.
If you have chosen a 3-, 6-, or 12-month Subscription plan, you will receive an order and shipping confirmation for that month’s product. If that order is not your expected bill date, the order amount will be $0 and you will not be charged.
Estimated ship dates can be found on the monthly Subscription product page.
New and existing Subscribers will receive an email when your order has shipped.
If your order contains a product not a part of the subscription, your items may be shipped separately.
What countries do Subscription products ship to?
Subscription products currently only ship within the U.S.
When will my Subscription item arrive after it’s been shipped?
Please allow approximately 5-7 business days for your order to deliver.
Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
When will I get tracking information?
You’ll receive tracking info as soon as your package is processed for shipment, via the email you placed your order with or the active customer email in My Account.
Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation. Please note it can sometimes take up to 3 days for your tracking link to update.
How will I get notified when my order ships every month?
You will receive an email once your order ships.
How can I manage my Subscription orders?
You can view and manage all current and past Subscription orders in My Account / Subscriptions / Manage.
Can I change my Subscription to another Billing Cycle plan?
Your Subscription plan’s Billing Cycle can be modified at any time in My Account.
If your Subscription plan is changed mid-term, your new plan selection will go into effect and your method of payment will be automatically charged on the 1st of the month after the last day of your current Subscription plan.
For example, If you choose a 3-month subscription plan on January 1 and update your plan to a 6-month plan in February (mid-term), you will be charged the Semi-Annual rate every 6 months beginning April 1, after your 3-month plan has ended.
If you need to cancel your pending term change, please reach out to Customer Service.
How can I change my shipping address or update my payment information?
You can update payment and address information within My Account / Subscriptions / Manage.
Shipping and payment information updated after the billing cycle begins won’t take effect until your next billing date. For any changes needed to be made to your shipping information before then, please reach out to customer service. If you're unsure if this applies to your specific order, please contact Customer Service.
Please be advised that our customer service team is unable to update your payment method directly due to security reasons.
How can I cancel my subscription order?
All subscriptions automatically renew on the plan billing date. You can cancel your Subscription within My Account / Subscriptions / Manage.
Cancellations made to any 3-, 6-, or 12-month subscription plans after the start of the billing cycle will not be applied until your next billing date. If 3-, 6-, or 12-month subscriptions are canceled mid-term, the subscription will remain active until your next billing date.
Monthly subscriptions are terminated immediately upon cancellation.
For example:
- For monthly subscription plans, if the billing date is January 1st and you cancel your Subscription on January 5th, your cancellation will go into effect January 5th.
- For Quarterly (3-months) subscription plans, if the billing date is January 1st and you cancel your Subscription on January 5th, your cancellation will go into effect on April 1st.
- For Semi-Annual (6-months) subscription plans, if the billing date is January 1st and you cancel your Subscription on January 5th, your cancellation will go into effect on July 1st.
- For Yearly (12-months) subscription plans, if the billing date is January 1st and you cancel your Subscription on January 5th, your cancellation will go into effect on Jan 1st of the following year.
We do not offer prorated refunds for mid-term cancellations.
For questions or assistance, please reach out to customer service.
Can I change my subscription order?
Subscription orders cannot be changed or amended.
Can I return, exchange, or refund my subscription item(s)?
Subscription products cannot be exchanged or refunded.
How do discounts and special offers work with Subscriptions?
Subscription products are excluded from discounts and special offers unless specified on the product page.
Can I gift a subscription?
Gifting subscriptions is currently unavailable. However, you can always change the shipping address in your account if you want the product to be shipped to an address that’s different from your billing address. Go to My Account / Subscriptions / Manage to adjust your shipping location.
To note - shipping addresses must be updated prior to the first of each month in order for that shipping address to apply to that month’s order. For assistance, please reach out to customer service.
Will I be notified before I am billed for my Subscription plan?
Yes, you will receive an e-mail notification prior to being billed on your Subscription plan renewal date.
I got an email saying there was a failed billing attempt on my credit card? What should I do?
At the start of each new Billing Cycle, we’ll bill the credit card that you used to make your initial Subscription purchase or the active payment method on file in your account. If your payment fails, you’ll receive an email notifying you of the payment failure with a request to update your payment information, if necessary. We will contact you a total of 2 times to update your method of payment before your Subscription is canceled.
Payment method updates can be made directly in Account / Subscription / Manage.
If you have any questions or require assistance updating your payment method, reach out to customer service.
Please be advised that our customer service team is unable to update your payment method directly due to security reasons.
When and how will I find out what the next vinyl in the Subscription will be?
You will receive a notification once the new vinyl in your Subscription has shipped. However, you’re able to check the store at the beginning of each month for a sneak peak of what’s in store!
What if I’m notified that my product is swapped out for another one?
In the unlikely scenario that you receive notice that the original product for that month is no longer available, you will be offered the option to receive a new product or a refund for that month’s subscription.
You will have seven (7) business days to reach out to our customer service team with your response on your preferred choice. If we do not hear from you within that time frame, you will automatically receive the updated product.