Subscriptions FAQ

If you have any additional questions about Subscriptions, please contact us at interscoperecords@umgstores.com.

When will I be charged for a subscription?

Initial Subscription purchases are charged on the date of purchase. 

After your initial Subscription purchase, your order will be charged once each month, on the first of the month (Eastern Standard Time). 

You can always review your next upcoming billing date on your Subscription Details page by clicking Account / Subscriptions / Manage.

When will I receive my subscription order each month?

Estimated ship dates can be found on both the product page and your Account / Subscriptions page. 

New and existing Subscribers will receive an email when your order has shipped. 

If your order contains a product not a part of the subscription, your items may be shipped separately. 

What countries do Subscription products ship to?

Subscription products currently only ship within the U.S.

When will my subscription item arrive after it’s been shipped?

Please allow between 5-7 business days for your order to deliver. 

Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. we, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

When will I get tracking information?

You’ll receive tracking info as soon as your package is processed for shipment, via the email you placed your order with. 

Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation. Please note it can sometimes take up to 3 days for your tracking link to update.

How will I get notified when my order ships every month? 

You will receive an email once your order ships.

How can I manage my Subscription orders?

You can view and manage all current and past subscription orders in My Account / Subscriptions / Manage.

How can I change my shipping address or update my payment information? 

You can update payment and address information within My Account / Subscriptions / Manage. 

Shipping and payment information updated after the billing cycle begins won’t take effect until your next billing date. For any changes needed to be made to your shipping information before then, please reach out to customer service. If you're unsure if this applies to your specific order, please contact Customer Service.

Please be advised that our customer service team is unable to update your payment method directly due to security reasons. 

How can I cancel my subscription order?

You can cancel your Subscription within My Account / Subscriptions / Manage.  

Please note, cancellations made to Subscriptions after the start of the billing cycle will not be applied until your next billing date. 

For example, if the billing date is June 1st and you cancel your Subscription on June 5th, your cancellation will be applied with the July order. 

For questions or assistance, please reach out to customer service.

Can I change my subscription order?

Subscription orders cannot be changed or amended. 

Can I return, exchange, or refund my subscription item(s)?

Subscription products cannot be exchanged or refunded. 

How do discounts and special offers work with Subscriptions?

Subscription products are excluded from discounts and special offers unless specified on the product page. 

Can I gift a subscription?

Gifting subscriptions is currently unavailable however, you can always change the shipping address in your account if you want the product to be shipped to an address that’s different from your billing address. Go to My Account / Subscriptions / Manage to adjust your shipping location.

To note - shipping addresses must be updated prior to the start of that month’s billing cycle in order for that shipping address to apply to that month’s order. For assistance, please reach out to customer service.  

Will I be notified before I am billed each month?

Yes, you will receive an e-mail notification prior to being billed each month. 

I got an email saying there was a failed billing attempt on my credit card? What should I do?

Each month, we’ll bill the credit card you made your initial Subscription purchase with. If your payment fails, you’ll receive an email notifying you of the payment failure and to update your payment information, if necessary. We will contact you a total of 2 times to update your method of payment before your Subscription is canceled.

Payment method updates can be made directly in Account / Subscription / Manage. 

If you have any questions or require assistance updating your payment method, reach out to customer service. 

Please be advised that our customer service team is unable to update your payment method directly due to security reasons. 

When and how will I find out what the next vinyl in the Subscription will be?

You will receive a notification once the new vinyl in your Subscription has shipped. However, you’re able to check the store at the beginning of each month for a sneak peak of what’s in store!

What if I’m notified my product is swapped out for another one?

In the unlikely scenario that you receive notice that the original product for that month is no longer available, you will be offered the option to receive a new product or a refund for that month’s subscription. 

You will have seven (7) business days to reach out to our customer service team with your response on your preferred choice. If we do not hear from you within that time frame, you will automatically receive the updated product.